Shipping & Delivery
Shipping, the Hugup way:
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Free delivery across all regions
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Full tracking, from our hands to yours
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Trusted couriers for fast and safe delivery
When will I get my order?
We keep it simple, so you always know what to expect.
Once your order is placed, we take 1-2 working days to get it ready for dispatch.
Orders placed before 12:00 PM ship the next working day, while orders placed after 12:00 PM ship the following working day.
This means that you will have to wait the longest if you place your order on Thursday afternoon, as we will ship your parcel on Monday.
Bank holidays? Things may take a little longer, since processing and shipping orders only happens on working days.
United Kingdom
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Carrier: Royal Mail Tracked 24h
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Once shipped, your order should arrive within 1 working day
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Cost: free
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Tracking: every parcel is tracked
Poland
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Carriers: InPost lockers, InPost courier, DHL
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Once shipped, your order should arrive within 1-2 working days
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Cost: free
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Tracking: every parcel is tracked
In case you'd like to order Hugup from other countries, please contact us at support@hugup.com
Are there additional costs for shipping?
No. Shipping is free for all orders regardless of the destination.
Do bank holidays affect shipping?
Yes. Bank holidays in the UK and Poland may affect processing, dispatch and delivery times.
Can I track my order?
Yes. As soon as your order ships, you’ll get an email with a tracking link so you can follow it all the way to your door.